Behavior-Based Follow-Ups Across Channels: The Modern Playbook
A behavior-based follow-up is an outbound touch triggered by a specific observed action, matched to the channel that fits the signal.
Behavior Matrix
Pricing visit = high intent (24 hrs). Demo/calculator = very high (1 to 5 min). LinkedIn engagement = medium (24 to 72 hrs). Category research = medium-low (5 to 7 days). Content download = low (1 to 2 weeks).
Channel Routing
Website behavior routes to email/call. LinkedIn behavior routes to LinkedIn. Third-party intent routes to nurture until a first-party signal confirms. Cross-routing converts badly.
Signal Decay
High-strength signals decay inside 24 to 48 hours. By 5+ days, the signal is dead; drop the reference and treat as cold account.
Dual-Layer Playbook
Default cadence paces silent accounts. Behavior-based layer reacts to signals within the window. Handoff discipline pauses one layer when the other acts to prevent double-touch.